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The alice McCALL E-Boutique will gladly refund or credit full price items that are returned following the RMA process, within 7 days of receipt. Refunds are processed using the original payment method, and do not include refund of postage costs.
Sale and discounted items are valid for a store credit. We do not offer refunds for change of mind on sale and discounted items.
Please note, items discounted at 60% or more of the original RRP are final sale and cannot be returned.
In order to be eligible for a refund, customers must follow the instructions on our Returns tab.
Customers that have been issued with an E-Boutique credit note are welcome to use their credit in store.
Credit notes are valid for 6 months from the date that they have been issued to the customer.
Credit notes issued in alice McCALL Boutiques may be used online, though customers must contact eBoutique@aliceMcCALL.com to do so.
The credit note does not require a code, this would have been added to your online account during your return. To use this, ensure that you are logged onto the correct account, add the items you would like to your bag and continue through the checkout. Go past the page that says 'Pay Securely Now' and on the next page you will find a box that needs to be ticked. This box will say 'Use Store Credit', once this is ticked, it will take the correct amount off the final amount that is owed.
Shopping has never been better with AfterPay! You can now receive your order straight away and pay for it in 4 equal instalments with no interest or delays.
To become an AfterPay customer you need to be over 18 years of age with a debit or credit card and an Australian residential address. Unfortunately, at the moment AfterPay is not offered to international customers.
Add items to your shopping bag and proceed to the checkout as normal. Select AfterPay as your payment method, then login or register with AfterPay to finish the transaction.
Yes! AfterPay can be used to purchase any item on the website.
Please contact AfterPay through at firstname.lastname@example.org or phone 1300 100 729.
Yes, the total order value cannot exceed $1,200.
Yes, your order will be shipped as per our normal delivery terms and conditions.
Our normal terms and conditions apply to all AfterPay orders. Please see our returns page here to review our policy.
alice McCALL is an Australian based label and uses Australian/UK sizing. If you are unsure of your size, please refer to our size guide here.
We follow set guidelines when designing merchandise, and in turn merchandise is true to size. Please note some garments are designed to be worn close to the body, and others as a relaxed fit. This information is noted in the product style notes. If you are unsure of your size, please refer to our size guide or contact our E-Boutique via email at hello@aliceMcCALL.com for assistance.
Unfortunately due to copyright restrictions, alice McCALL is unable to provide our design information for merchandise. This includes our garment specifications and imagery.
Unfortunately once your order has been placed, we are unable to make alterations to merchandise and delivery details.
Domestic orders are shipped with Australia Post, International Standard orders are shipped with DHL Global Mail and International Express orders are shipped with Australia Post. Please track your parcel through the appropriate website or through your home country postal system. alice McCALL cannot be held liable for any delay to delivery due to issues with tracking. All customers will receive the relevant tracking information at the time of dispatch. Please be sure to check your junk mail in the case delivery updates are restricted by your mail server. For full shippping information please refer to our Shipping Page.
Customers who choose to have their order delivered using Want It Now within Sydney Metro can track the delivery of their parcel by contacting Want It Now or following the below link:
Orders placed through our E-Boutique can be shipped globally via either Standard International Post or Express Courier using Australia Post.
No. Any international customs taxes are paid by the customer. For an indication of customs charges, please visit http://www.dutycalculator.com/
The default currency is Australian, however pricing is available for a range of currencies via the drop down menu on our E-Boutique. Visitors within Mainland China default currency is RMB, although all orders settle in AUD. Charges from banks due to currency conversion are the responbility of the customer and alice McCALL cannot be held liable for these fees.
alice McCALL accepts payment via Visa, MasterCard, PayPal and AfterPay (domestic customers only).
Our E-Boutique is based in Sydney, Australia and our hours of business are Monday - Friday, 8.30 am until 5.00 pm Australian Eastern Standard Time (AEST). The E-Boutique Customer Service team do our best to get back to enquries within 48 hours, excluding those placed over the weekend. Please be patient during times of sale or seasonal offers, as our team will respond to your request ASAP.
Pre-Orders provide our customers the oppurtunity to order merchandise ahead of it's arrival in store and online so they are able to secure the appropriate size and colour. As merchandise is limited, this is advised to make certain your order is fulfilled.
Pre-Orders can be placed through our online store and require payment in full for merchandise. Delivery schedules are mentioned under the Style Notes tab of each product, though precise delivery dates cannot be guaranteed. An email notification will be sent once dispatch of merchandise occurs.