RETURNS AND EXCHANGE POLICY
alice McCALL will happily refund and exchange online purchases of full priced items, within 7 days of receiving your online purchase. All shipping charges are the responsibility of the customer.
All returned or exchanged online items must be in their original condition: unworn, unwashed, free of damage and with all original tags attached.
Please replace garment in original packaging. We do not accept returns on lingerie, swimwear and jewelry.
Please be careful when trying on garments – they must be in resalable condition upon return..
Sale items are non-refundable, and are only valid for exchange within 7 days upon receipt if the item is discounted 60% or less. All shipping charges are the responsibility of the customer.
Please note, all sale items discounted by greater than 60% are final sale and cannot be exchanged or refunded.
If you would like to exchange your purchase for any reason, please follow the returns procedure below:
Email firstname.lastname@example.org to obtain a Return Authorisation Number, quoting your order number and mentioning the reason for return. In addition, please outline the products you wish to obtain in exchange, including size and colour. Please note refunds and exchanges may take up to 15 business days to process. Due to the select nature of our merchandise, we regret we cannot guarantee availability of merchandise for exchange
Please return goods to:
alice McCall E-Boutique Returns
Suite 3, Level 2, 25 Cooper Street
Surry Hills, New South Wales
Please ensure you write your Returns Authorisation number on the outside of the package and include a Pre-Paid post bag if you are an Australian Customer. International customers will be charged for postage upon receipt.