Terms and Conditions

Welcome to the alice McCALL eBoutique. Please read through our terms and conditions carefully before placing your order. By visiting this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding how we manage information provided by you.

Privacy Policy

At alice McCALL we respect your privacy. We collect personal information only for the purposes of fulfilling your order. This may include your name, email address, phone numbers, home address and shipping details.

We may also use the information to assist in providing you with relevant information about our product and special offers that may be of interest to you but only if you subscribe to our newsletter.

Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis.

However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

We may also use personal information to perform credit checks, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.
Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions please feel free to contact us.

Security

The alice McCALL eBoutique is a secure site. We use Secure Socket Layer (SSL) technology for secure data transmission over the internet.

We encrypt all of your personal information, including credit card number, name and address, so that it cannot be ready as the information travels over the internet.

Our secure server software uses VeriSign's SSL encryption method to do this. It is the industry standard and among the best software available for secure online commerce transactions.

Shipping:

DESTINATION    SHIPPING MODE SHIPPING RATE    EXPECTED SHIPPING TIME

Australia Express

Express Post $12.55 1 - 3   Business Days
Standard International Pack and Track     $20.00 5 - 20 Business Days
International Express International Express Courier $50.00 2 - 5   Business Days

 All International orders are GST Free (10% Tax). 

Shipments are sent using Australia Post. 

alice McCALL E-Boutique Customer Service: eboutique@alicemccall.com 

RETURNS AND EXCHANGE POLICY 

 
alice McCALL will happily refund and exchange online purchases of full priced items, within 7 days of receiving your online purchase.  All shipping charges are the responsibility of the customer.
 
CONDITIONS
 
All returned or exchanged online items must be in their original condition: unworn, unwashed, free of damage and with all original tags attached.  
Please replace garment in original packaging. We do not accept returns on lingerie, swimwear and jewelry.
Please be careful when trying on garments – they must be in resalable condition upon return..   
 
SALE ITEMS
 
Sale items are non-refundable, and are only valid for exchange within 7 days upon receipt if the item is discounted 60% or less. All shipping charges are the responsibility of the customer.

Please note, all sale items discounted by greater than 60% are final sale and cannot be exchanged or refunded.

If you would like to exchange your purchase for any reason, please follow the returns procedure below:

Email eboutique@alicemccall.com to obtain a Return Authorisation Number, quoting your order number and mentioning the reason for return. In addition, please outline the products you wish to obtain in exchange, including size and colour. Please note refunds and exchanges may take up to 15 business days to process. Due to the select nature of our merchandise, we regret we cannot guarantee availability of merchandise for exchange


Please return goods to:

alice McCall E-Boutique Returns
Suite 3, Level 2, 25 Cooper Street
Surry Hills, New South Wales
AUSTRALIA 2010

Please ensure you write your Returns Authorisation number on the outside of the package and include a Pre-Paid post bag if you are an Australian Customer. International customers will be charged for postage upon receipt.

 

This online boutique is owned and operated by:

alice McCALL Pty Ltd
Registered in Australia
ABN 47 115 260 903

Registered Address:
Suite 3, Level 2
25 Cooper Street
Surry Hills NSW 2010
Australia

P: +61 2 9280 0333
F: +61 2 9280 0499