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Returns Are Easy With alice McCALL!
If you’re not completely in love with your online purchase, we will happily process a refund or store credit for full priced items.
Please read below for more information if you are returning an item that was purchased online and on sale or was discounted during an online promotion or flash sale.
For the Christmas period we have extended our returns policy to make gift giving a little easier. If you purchase something from the 1st of Dec till the 25th Dec, the last day we will be accepting returns is the 8th of Jan. Please note that the returns policy will remain the same.
How To Return An Item
Tell us what you want to return by generating an RMA number, this can be done by following the simple steps below:
1. Log in to your account on the alice McCALL website and click on the ‘My Orders’ tab.
2. Select the order for which you would like to return an item and complete the return request details.
3. You will receive an email with your RMA number.
4. Send back your items with the completed returns form from your original order and the RMA number written clearly on the outside of the package to:
alice McCALL E-Boutique Returns
PO Box 7191,
Alexandria Business Hub
We will try our best to action your return as soon as it is received however, refunds and store credits can take up to 5 - 15 business days to process once we’ve received your package. To make things easier for us, please ensure you have generated an RMA number for your return before you send the parcel back. Refunds will be credited to the same card or payment type used to make the original online purchase. When it is complete, we will send you an email to let you know that it is on the way!
Unfortunately, we do not cover the cost of return shipping for our lovely alice McCALL customers, so please send your return back to us directly using your preferred courier service.
Things To Remember
When returning items to alice McCALL, please ensure that:
Items are in their original condition, unworn, unwashed, and free of damage and with all original tags attached. For hygienic reasons, we do not accept returns on lingerie or swimwear.
Once you’ve created an RMA number, you will need to ensure we receive the item within 10 business days (domestic customers) or 21 business days (international customers). Due to the fast paced nature of the business, we will be unable to accept returns that are received after this time frame and will be automatically shipped back to the customer.
For your own peace of mind, we recommend that you use a trackable postage service with additional cover, as we are unable to process a refund or credit note for any parcels that get lost on their way to us.
Discounted items are only eligible for a store credit, items discounted at more than 60% off are not eligible for a return. See our ‘Sale & Discounted Items’ section below for more details.
The alice McCALL returns policy does differ for online and instore purchases. Contact our customer service team or chat to our friendly boutique staff for more information about the instore returns policy.
Have you received a faulty item? Email us at [email protected] with your order number and a brief description of the fault. Images of the fault are always helpful too!
From there our customer service team will be in touch with you regarding the return and next steps. Once we’ve given the okay, we will of course refund you for the cost of the item as well as the shipping costs originally and returns shipping cost.
We love a good sale as much as you do! However, please keep in mind when purchasing discounted items online that they are only valid for a store credit to the value of the purchased price. We do not offer refunds for change of mind on discounted items.
Please note that final Sale items that have been discounted at 60% off or more on the original RRP are not eligible for a return. If you send a Final Sale item back to us we unfortunately will not be able to process your request and these will be automatically shipped back to you.
Unfortunately, we are unable to accept returns of Sale items in stores. These must be returned to the e-Boutique by creating an RMA number and promptly sending back.
If you have any questions regarding Final Sale items, email us at [email protected], or call us at +61 2 9662 6068 before placing your order.
Now that’s all out of the way, we would like to thank you for being such a lovely customer of alice McCALL. We hope you are in love with your purchase and look forward to seeing you on our website soon!