Need help? Please contact us on: +61 2 9662 6068 | [email protected]
alice McCALL will happily refund or process a store credit for online purchases of full priced items. All shipping charges are the responsibility of the customer.
Please be aware returns and exchanges can take up to 15 business days to process from the time of receipt.
Items must be in their original condition: unworn, unwashed, and free of damage and with all original tags attached. We do not accept returns on lingerie or swimwear. Please be careful when trying on garments – they must be in resalable condition upon return.
Items that are approved for a refund or credit note, but have not been received within 7 business days (domestic customers only) or 21 business days (international customers only), will be refused and sent back to the customer, at their cost. We recommend that you use a trackable postage service with additional cover, as we cannot be held liable for return parcels that do not arrive.
Faulty items must be returned for assessment before approval of a refund. Please note, return shipping costs on faulty items will be refunded only to the value of shipping charges originally paid.
In order to ensure your return or exchange is processed in a timely manner, please follow the below instructions carefully.
1. Log in to your online account.
2. Under the ‘My Order’s tab, select the order you wish to process for a return request.
3. Select the correct quantity, and the reason for return.
4. Select the request type, and enter any special requests.
Please return your parcel, including the below form & with your RMA approval number written clearly on the outside of the package to:
alice McCALL E-Boutique Returns
PO Box 7191,
Alexandria Business Hub
Sale and discounted items are valid for a store credit. We do not offer refunds for change of mind on sale and discounted items
Please note, items discounted at 60% or more of the original RRP are final sale and cannot be returned.