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Online returns Are Easy With alice McCALL!

If you change your mind, you can request an exchange or return of your purchase. We will happily refund or exchange* full priced items. Please keep in mind when purchasing discounted items online, they are only valid for an exchange or store credit. If an item has been discounted at 60% off or more on the original RRP it is not eligible for a return.
*Exchanges are subject to availability. 

All returns must be in the original condition as sent. The item must not be worn, altered or washed, and must have its original tags attached. For hygiene reasons, we do not offer returns on lingerie or earrings. 

How To Return An Item
Tell us what you want to return by generating an RMA number, this can be done by following the simple steps below:

1. Log in to your account on the alice McCALL website and click on the ‘My Orders’ tab.
2. Select the order for which you would like to return an item and complete the return request details.
3. You will receive an email with your RMA number.
4. Send back your items with the completed returns form from your original order and the RMA number written clearly on the outside of the package to:

alice McCALL E-Boutique Returns 
PO Box 7191,
Alexandria Business Hub
Alexandria, NSW

Unfortunately, we cannot accept returns of online purchases in-store.

Items must be returned within 14 days of receiving the order for Australian orders, and within 21 days for International orders. Returns after this date cannot be accepted. We are unable to offer returns on eVouchers.

alice McCALL does not cover the cost of return shipping, so we do recommend using your preferred trackable courier service as we cannot be held liable for any parcels that are lost on their way to us. 

How To Return An Item
Returns will be accepted on any faulty merchandise within 3 months of the purchase date. Please email us at with your order number and a brief description of the fault. Images of the fault are always helpful too!
You may request a refund, an exchange for another item or a store credit. This policy does not exclude or replace your rights under any applicable law.