alice McCALL will happily refund and exchange online purchases of full priced items, within 7 days of receiving your online purchase. All shipping charges are the responsibility of the customer.
All returned or exchanged online items must be in their original condition: unworn, unwashed, free of damage and with all original tags attached.
Please replace garment in original packaging. We do not accept returns on lingerie, swimwear and jewelry.
Please be careful when trying on garments – they must be in resalable condition upon return.
Sale items are non-refundable, and are only valid for exchange within 7 days upon receipt if the item is discounted 60% or less. All shipping charges are the responsibility of the customer.
Please note, all sale items discounted by greater than 60% are final sale and cannot be exchanged or refunded.
In order to ensure your return or exchange is processed in a timely manner, please follow the below instructions carefully.
Returns can only be processed by logging into your E-Boutique Account through our website. Under the 'My Orders' tab, select the order you wish to request to return, and state the reason for return.
Please fill out all fields on the return card included with your merchandise and return goods to:
alice McCall E-Boutique Returns
Suite 3, Level 2, 25 Cooper Street
Surry Hills, New South Wales
All customers are asked to please write their RMA number clearly on the outside of their return parcel. Failure to do so may result in delays in processing your return or exchange.
Australian customers that have requested an exchange must please include a pre-paid return post bag so their merchandise can be sent out in a timely manner. We advise using Express Post, in order to track your parcel.
International customers will be contacted upon receipt of their return to finalise payment for return postage on any exchanges.