alice McCALL will happily refund and exchange online purchases of full priced items, within 7 days of receiving your online purchase. All shipping charges are the responsibility of the customer. Please be aware returns and exchanges can take up to 15 business days to process from the time of receipt.
All returned or exchanged online items must be in their original condition: unworn, unwashed, free of damage and with all original tags attached. Garments that are returned with make-up damage will be refused for exchange or return and sent back to the customer, at their cost.
Please replace garment in original packaging. We do not accept returns on lingerie, swimwear and jewelry.
Please be careful when trying on garments – they must be in resalable condition upon return.
Items that are approved for exchange or return, but have not been received within 7 business days (domestic customers only) or 21 business days (international customers only), will be refused exchange or return, and sent back to the customer, at their cost. We recommend that you use a trackable postage service with additional cover, as we cannot be held liable for return parcels that do not arrive.
Faulty items must be returned for assessment before approval of a refund. Please note, return shipping costs on faulty items will be refunded only to the value of shipping charges originally paid.
Sale and discounted items are non-refundable, and are only valid for exchange within 7 days upon receipt if the item is discounted 60% or less. All shipping charges are the responsibility of the customer.
Please note, all sale items discounted by greater than 60% are final sale and cannot be exchanged or refunded.
In order to ensure your return or exchange is processed in a timely manner, please follow the below instructions carefully.
Returns can only be processed by logging into your E-Boutique Account through our website. Under the 'My Orders' tab, select the order you wish to request to return, and state the reason for return.
Please fill out all fields on the return card included with your merchandise and return goods to:
alice McCall E-Boutique Returns
Alice McCALL E-Boutique Returns
PO Box 7191,
Alexandria Business Hub
All customers are asked to please write their RMA number clearly on the outside of their return parcel. Failure to do so may result in delays in processing your return or exchange.
Australian customers that have requested an exchange must please include a pre-paid return post bag so their merchandise can be sent out in a timely manner. We advise using Express Post, in order to track your parcel.
International customers will be contacted upon receipt of their return to finalise payment for return postage on any exchanges.