Need help? Please contact us on: +61 2 9662 6068 | hello@aliceMcCALL.com

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WEAR NOW, PAY LATER WITH AFTERPAY

 alice McCALL will provide free shipping for domestic and international customers when spending over $300 AUD through the E-Boutique.

$10.00 Australia-wide sent using Australia Post Express. Free shipping applies to orders over $300 AUD. 

$20.00 International sent using DHL Express. Free shipping applies to orders over $300 AUD. 

$15.00 Sydney Metro Courier with Want It Now. Outside of Sydney Metro, pricing updates based on the post code entered. This is generally a 3 hour service, although this can take around 4-5 hours depending on the day of the week. 

Free shipping applies to all orders over $300 AU. 

alice McCALL Pty Ltd cannot be held responsible for any customs taxes charged. Any fees to this nature are the responsibility of the customer.

 

Please note we use various services, depending on the cost and speed of delivery required. 

Domestic orders are shipped using Express Post from Australia Post . Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service. 

International orders are shipped using DHL Express. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service. Please note for this service we cannot send to PO Box addresses as this service requires a signature on delivery. 

Any parcels returned to sender will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details. 

Orders placed on a weekend day, will be processed within 48 hours. The alice McCALL E-Boutique is unable to dispatch parcels over the weekend. 

Please note, during sale periods and times of seasonal offers, dispatch of orders and in turn delivery time may be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing.

Once your order has been placed, we are unable to make any changes or cancel your order. If you need to make changes to your delivery address, please email us immediately.

 

Any delivery date or time specifed by us is a best estimate only and alice McCALL will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery. 
Orders are subject to availability. Orders will be delivered between Monday - Friday 9 am - 5 pm, please note deliveries are not made on weekends (with exception to Saturday delivery within Australia, to select postcodes. See the Australia Post website for further information). 

Australian Orders

Delivery for orders placed by 9.00 am AEST are sent within 48 hours, using Australia Post Express post.

Dispatch occurs from Rosebery, NSW 2018. For an estimate of the delivery time frame, please visit:

http://auspost.com.au/parcels-mail/domestic-delivery-times.html

Please allow 1-3 additional days for locations outside of metropolitan areas. 

Express Worldwide Orders

Delivery for orders placed by 9.00 am AEST are sent within 48 hours, using DHL Express to the following countries:

Please see the below transit times for major countries, please also note that the delivery times noted below do not include delays in customs.

United States of America - 2 days
China - 2 days
HK - 1 day
Singapore - 1 day
Great Britain - 2 days
NZ - 1 day
Japan - 1 days
Canada - 2 days
Europe - 2 days
Malaysia - 1 days

If your country is not listed above, please contact us at hello@alicemccall.com for shipping times.

 

An Express 3 Hour Courier service is available within Sydney Metro, between 9 am and 3 pm, Monday to Friday. This is generally a 3 hour service, although this can take around 4-5 hours depending on the day of the week. 

This includes full updates of shipment, collection and delivery time. 

Upon confirmation of your order, a Want It Now job number will be created, and can be tracked through:

http://www.wantitnow.com.au/