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alice McCALL Bag

Welcome to the alice McCALL E-Boutique. Please read through our terms and conditions carefully before placing your order. By visiting this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding how we manage information provided by you.

alice McCALL will happily refund or process a store credit for online purchases of full priced items. 

We recommend goods are sent with a trackable and registered delivery service, as alice McCALL does not accept responsibility for items lost in transit. 

Items must be in their original condition: unworn, unwashed, and free of damage and with all original tags attached. We do not accept returns on lingerie or swimwear.

Requests must be processed online, within 7 days of the goods being received. Requests outside of this time cannot be approved for refund or credit. For instructions for returning merchandise, please see our returns page. 

alice McCALL has the right to cancel and refund any sale due to a genuine error. 

Please note that the alice McCALL returns policy does differ for online and instore purchases. Contact our customer service team or chat to our friendly boutique staff for more information about the instore returns policy.

Sale and discounted items are valid for a store credit. We do not offer refunds for change of mind on sale and discounted items.
Please note, items discounted at 60% or more of the original RRP are final sale and cannot be returned.

We do not provide price adjustments for prior purchases during Sale or Promotional Periods. 

alice McCALL E-Boutique ships merchandise using Australia Post. 

Please note we use various services, depending on the cost and speed of delivery required. 

Domestic orders are shipping using Express Post, and do not require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service. 

International orders sent using Pack and Track offer full tracking however do not require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service. Pack and Track is available only to the following countries:

Belgium, Canada, China, Coratia, Denmark, Estonia, France, Germany, Hong Kong, Hungary, Ireland, Israel, Republic of Korea, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, United Kingdom and United States of America.

Delivery to all other international countries is sent via Australia Post Registered Post. Please note, this service has no tracking, so we strongly recommend selecting Express International Shipping to ensure your parcel is received in a timely manner, and is able to be tracked. 

Express Courier International parcels offer full tracking and require a signature on delivery. 

Any parcels returned to sender will be re-shipped at the cost of the customer, and we will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details. 

Orders placed on a weekend day, will be processed within 48 hours. The alice McCALL E-Boutique is unable to dispatch parcels over the weekend. 

Please note, during sale periods and times of seasonal offers, dispatch of orders and in turn delivery time may be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing.

Orders that have tracking available can be tracked through the Australia Post website at http://auspost.com.au/

$10.00 Australia-wide sent using Australia Post Express. 

$20.00 Standard International sent using Australia Post Pack and Track. 

$50.00 International Express sent using Australia Post Express Courier International. 

$15.00 Sydney Metro Courier with Want It Now. Outside of Sydney Metro, pricing updates based on the post code entered.

Free shipping applies to all orders over $250 AU.Free shipping orders are sent using Express Post within Australia, and standard shipping internationally. 

alice McCALL Pty Ltd cannot be held responsible for any customs taxes charged. Any fees to this nature are the responsibility of the customer. Please refer to your home country's government website for tax and duties charges for a full breakdown.

UK customers please note the tax and duties charged - https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

Any delivery date or time specifed by us is a best estimate only and alice McCALL will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery. 
Orders are subject to availability. Orders will be delivered between Monday - Friday 9 am - 5 pm, please note deliveries are not made on weekends (with exception to Saturday delivery within Australia, to select postcodes. See the Australia Post website for further information). 

Australian Orders

Delivery for orders placed by 9.00 am AEST are sent within 48 hours, using Australia Post Express post.

Dispatch occurs from Rosebery, NSW 2018. For an estimate of the delivery time frame, please visit:

http://auspost.com.au/parcels-mail/domestic-delivery-times.html

Please allow 1-3 additional days for locations outside of metropolitan areas. 

Standard Worldwide Orders

Delivery for orders placed by 9.00 am AEST are sent within 48 hours, using Australia Post Pack and Track to the following countries:

Belgium, Canada, China, Coratia, Denmark, Estonia, France, Germany, Hong Kong, Hungary, Ireland, Israel, Republic of Korea, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, United Kingdom and United States of America. 
Please allow up to 4 weeks for delivery.

Delivery to all other international countries is sent via Australia Post Registered Post. Please note, this service has no tracking, so we strongly recommend selecting Express International Shipping to ensure your parcel is received in a timely manner, and is able to be tracked. This service can take up to 2 months to arrive. 

Express Worldwide Orders

Delivery for orders placed by 9.00 am AEST are sent within 48 hours, using Australia Post Express Courier International. 
Please allow up to 10 days for delivery.  

An Express Courier service is available within Sydney Metro, between 9 am and 3 pm, Monday to Friday. 

This includes full updates of shipment, collection and delivery time. 

Upon confirmation of your order, a Want It Now job number will be created, and can be tracked through:

http://www.wantitnow.com.au/

This online boutique is owned and operated by:


alice McCALL Pty Ltd 
Registered in Australia
ABN 47 115 260 903

Registered Address:

Suite 1A, Post Box No. 7,
55 Mentmore Avenue
Rosebery, New South Wales
AUSTRALIA 2018

P: +61 2 9662 6068
F: +61 2 9697 0572

 

At alice McCALL we respect your privacy. We collect personal information only for the purposes of fulfilling your order. This may include your name, email address, phone numbers, home address and shipping details.

We may also use the information to assist in providing you with relevant information about our product and special offers that may be of interest to you but only if you subscribe to our newsletter.

Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis.

However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

We may also use personal information to perform credit checks, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.

Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions please feel free to contact us.

The alice McCALL eBoutique is a secure site. We use Secure Socket Layer (SSL) technology for secure data transmission over the internet.

We encrypt all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the internet.

Our secure server software uses VeriSign's SSL encryption method to do this. It is the industry standard and among the best software available for secure online commerce transactions.

This online boutique is owned and operated by:

alice McCALL Pty Ltd 
Registered in Australia
ABN 47 115 260 903

Registered Address:

Suite 1A, Post Box No. 7,
55 Mentmore Avenue
Rosebery, New South Wales
AUSTRALIA 2018

P: +61 2 9662 6068
F: +61 2 9697 0572