Terms & Conditions

Alice McCall Pty Ltd (under deed of company arrangement)


Gift Cards & Credit Notes

  • Gift Vouchers that are purchased using cash, are valid for 3 years in accordance with legislation and our terms and conditions
  • Credit Notes (or gift cards) that are issued (after 08/11/2020) to customers as part of an exchange or refund are valid for 3 months from date of issue.
  • If you have a Credit Note that was issued prior to 08/11/2020 please contact hello@alicemccall.com

If you have an instore credit note and wish to use this online, please contact our online customer care team via hello@alicemccall.com If you have a credit note that was issued before 8 August 2020, please contact alicemccall@svp.com.au



We continue to accept returns and exchanges in accordance with our policy.

  • We do not accept refunds for change of mind or discounted items unless faulty or required by law.
  • Discounted items or change of mind returns may be returned for a credit note (which will be valid for 3 months)




Welcome to alice McCALL online. Please read through our terms & conditions carefully before placing your order.

By visiting this website &/or placing an order (instore or online) you agree to be bound by the terms & conditions set out below. Please also read our Privacy Policy regarding how we manage information provided by you.



Terms and conditions for our current Keepsake Competition can be viewed here.




When returning an order, we recommend the parcel by sent with a trackable & registered delivery service, as alice McCALL does not accept responsibility for items lost in transit. 

Items must be in their original condition: unworn, unwashed, & free of damage & with all original tags attached. We do not accept returns on lingerie, swimwear or earrings for hygienic reasons.

Items must be returned within 14 days of receiving the order for Australian orders, & within 21 days for International orders. Returns after this date cannot be accepted. *If you believe your return parcel might take longer than this time frame due to shipping delays or government restrictions as a result of COVID-19, please contact our customer care team who can approve an extension.

alice McCALL has the right to cancel & refund any sale if deemed necessary. 

Please note that the alice McCALL online returns policy does differ to the instore policies. Contact our customer service team or chat to our friendly boutique staff for more information about the instore returns policy.


We do not offer refunds for change of mind on sale & discounted items.

Occasionally we offer temporary promotions. For your order to be eligible for a promotional discount, your ordered items must be included in the promotion, the promotion must be active at the time your order was placed, and the code (if applicable) must be applied at check out.
Please note that we do not provide price adjustments for purchases made prior to Sale or Promotional Periods.

To read about our returns policy, please click here.


Our online warehouse sale is subject to the normal terms and conditions applied at our regular warehouse sales. One-off samples and past season styles will be available to purchase at significantly discounted prices for a limited time only. No price adjustments are permitted for previously purchased items.

With all alice McCALL warehouse sale purchases there is a strict no returns, exchanges or refunds policy. This includes change of mind or for reasonable flaws in the item/s. Garments may have minor faults or signs of wear, so prices reflect the condition of each item.

Online warehouse sale orders will be dispatched using the normal online shipping process. If you have any questions please contact our customer care team at hello@alicemccall.com.



alice McCALL online ships orders using Australia Post & DHL. 

Please note we use various services, depending on the cost & speed of delivery required. 

Domestic orders are shipped using Australia Post & do require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service. 

International orders sent using DHL Express & offer full tracking & do require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service. 

We will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details. 

Please note, during sale periods, public holidays & times of seasonal offers, dispatch of orders & in turn delivery times may be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing.

If taxes & customs fees are not paid on arrival, we will be unable to refund the parcel once it has been returned to us. We are only able to provide a store credit once the parcel has been received.



For orders under $350 a shipping fee of $25 will be applied at checkout. 

alice McCALL Pty Ltd cannot be held responsible for any customs taxes charged. Any fees to this nature are the responsibility of the customer. Please refer to your home country's government website for tax & duties charges for a full breakdown.


Any delivery date or time specified by us is a best estimate only & alice McCALL will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery. 

Orders are subject to availability. Orders will be delivered between Monday - Friday 9 am - 5 pm, please note deliveries are not made on weekends (with exception to Saturday delivery within Australia, to select postcodes. See the Australia Post website for further information). 


We post Australian orders using the Australia Post Shipping service. Orders shipped using Australia Post Express Shipping will generally be delivered to all Australian capital cities within 2 - 4 business days from dispatch. Please allow an additional 1-2 business days for delivery to rural areas. Questions regarding this should be directed towards the shipping provider.

Once your order has been dispatched you can track your order using the tracking number supplied in your shipment notification email here https://auspost.com.au/mypost/track 


Due to the COVID-19 outbreak there are temporary service adjustments for DHL Express. For up to minute information on how this affects your country, please visit this link: https://www.simplydhl.com/covid-19updates.

We post international orders using SEKO & DHL Express. Most international orders will be delivered within 4 - 7 business days from dispatch. 

Please note that these shipping times are estimates & do not include any delays that may be caused by customs in your country. DHL Express is an external postage service so we are unable to guarantee specific delivery dates or times.


Our team at alice McCALL have made every effort possible to accurately display the colours of our products on our e-boutique. However, inevitable variances between computer monitors and use of flash photography, mean we cannot guarantee that your device will display a colour which is completely accurate.

Our online store endeavours to accurately convey the product you receive through: imagery, video and text on the product page. However, there may be design changes between time of shoot and time of purchase. We endeavour to convey these changes accurately but please keep in mind there may be some slight variances. The manufacturing of certain styles may also prevent each piece being identical. Patterns and/or cut may vary slightly across each garment.


Gift Cards are sold subject to the following terms and conditions. Gift Cards are treated like cash. If Your Gift Card or redemption code is lost, stolen, or damaged it will not be re-issued and the value of the Gift Card will not be refunded. Gift Cards are non-transferable and may not be returned or redeemed for cash. Gift Cards expire three (3) years from the issue date. Any unused amount after the expiry date of the Gift Card will not be refunded or credited. Promotion codes, gift cards and credit notes cannot be applied to the purchase of Gift Cards.

If you return items you have purchased using a Gift Card, a store credit (credit note) will be issued. Credit notes are valid for 3 months. If you purchased your Gift Card instore and seek to use online contact the customer care teamTo use a gift card instore, the gift card must be presented.

Where a refund is issued for a product purchased wholly or partially with a Gift Voucher, you agree that any part of the purchase made by Gift Voucher will be refunded in the form of a credit note. Any amounts paid by other tender will be refunded in the same tender to the same account in which the purchase was made. 

Once issued, you cannot cancel a Gift Voucher except if used, expired or otherwise cancelled by us.  We reserve the right to cancel, void or alter the balance of a Gift Voucher at any time without notice to you where a Gift Voucher is used for illegal purposes, defrauded, stolen, defaced or mutilated, altered, issued in error; or otherwise tampered with in any way.


For the avoidance of doubt:

  1. Gift Cards that are purchased using cash, are valid for 3 years in accordance with appropriate legislation
  2. Credit notes (or gift cards) that are issued to customers as part of an exchange or refund are valid for 3 months from date of issue.


In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, We shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and Your credit card charged. If Your credit card has already been charged for the purchase and Your order is cancelled, We shall immediately issue a credit to Your credit card account in the amount of the charge.


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that We are not responsible for the operation of or content located on or through any such site and is not liable for any losses or damage caused by this website or any website linked to or from this website.


This Site is for Your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on Your own Site.


Subject to any rights You have under any consumer protection law or any other Laws that cannot be excluded, We will not be liable to You or any third party for any loss, damage, cost, expense or injury (including indirect or consequential loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to Your reputation) in contract, tort (including negligence), under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with any transaction (actual or contemplated) undertaken or attempted to be undertaken through our Website.

Subject to any rights You have under any consumer protection law or any other Laws that cannot be excluded, We excludes, all implied terms and warranties whether statutory or otherwise, relating to our website or the subject matter of these Terms and Conditions. You may be entitled to certain rights under consumer protection law or other Laws that cannot be excluded, including any statutory guarantees that are provided under competition and consumer legislation, including, as applicable, the Competition and Consumer Act 2010 (Cth)

Our liability to You for loss or damage of any kind arising out of these Terms and Conditions will be reduced or limited to the extent (if any) that You cause or contribute to the loss or damage.


This site is owned and operated by Us and our related companies. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of or used under license by Us.

The intellectual property rights in all software and content made available to You on or through this Site remain our property or that of our licensors and are protected by intellectual property laws and treaties around the world. All such rights are reserved by Us and our licensors. You may store, print and display the content supplied solely for Your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to You or which appears on this Site nor may You use any such content in connection with any business or commercial enterprise. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.


We reserve the right at all times to make changes to these Terms and Conditions. Any variations to these Terms and Conditions will take effect from posting on the Website. The Terms and Conditions which apply at the time of Order are those that govern Your relationship with Us with respect to that Order.

Any provision of these Terms and Conditions that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms and Conditions nor affect the validity or enforceability of that provision in any other jurisdiction.

A failure or delay by Us to exercise a power or right under these Terms and Conditions does not constitute as a waiver of that power or right, and the exercise of a power or right by Us does not prelude its future exercise or the exercise of any power or right.

The laws of New South Wales, Australia govern this agreement. Your transaction is deemed to have taken place in New South Wales.



20% Off Selected Styles
Valid styles: Hotel Lobby Story in Pebble & Porcelain and I Want You Story in Oatmeal & White Black