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Items must be returned within 14 days of receiving the order for Australian orders, and within 21 days for International orders. Returns after this date cannot be accepted. We are unable to offer returns on eVouchers. 

alice McCALL does not cover the cost of return shipping, so we do recommend using your preferred trackable courier service as we cannot be held liable for any parcels that are lost on their way to us.

Returns Address

Alice McCALL Returns: PO Box 7191, Alexandria Business Hub,  Alexandria, 2015, NSW

Faulty Returns
Returns will be accepted on any faulty merchandise within 3 months of the purchase date. Please email us at with your order number and a brief description of the fault. Images of the fault are always helpful too!
You may request a refund, an exchange for another item or a store credit. This policy does not exclude or replace your rights under any applicable law.